Streams: 
VIRTUAL CONFERENCE - ITIL
Comments (3)
Show/hide comments
written by Jawaid Bhatti, May 11, 2011
ITIL & Cloud Computing
Great piece, total understand concerns that are present - as with all new concepts and ideas, there is an amount of fear and trepidation.
Shirley's link to using ITIL is common sense and 'good practice' - she nailed it when she relates the concept of Utility and Warranty in the drive to uncover value from services being placing into the cloud. Although this a view from a customer's perspective and can be further extended to review it from the supplier's perspective.
Our serious fears come from the capability of suppliers we select to host our services in the cloud (assuming that we are looking at the public cloud rather than a private cloud). The assets of suppliers, namely their Capabilities and Resources play a large role in uncovering further value that can be gained. Without them, service levels may be affected as will the confidence our customers/users will have in us as specialists?
I mentioned that the use of ITIL as a best practice framework makes good sense, the cloud - in it's infancy - lacks any best practice guidance.
Although, In addition to my other pastimes - as a board member of the Cloud Industry Forum (CIF) http://www.cloudindustryforum.org - we are working to address this with the publication of the CIF Code of Practice which encourages 'cloud providers' to sign up to a Code of Practice to assist specialists such as ourselves in determining whom offers good practice in transparency about their business and operational processes, in addition to their capabilities covering security, service levels, licensing and much more and finally their accountability with the code itself and behaviour with customers.
By bring together best practices and mixing them together with appropriate knowledge we can all step into 'the cloud', not only with ITIL but other toolkits of good practices.
Jawaid Bhatti.
Great piece, total understand concerns that are present - as with all new concepts and ideas, there is an amount of fear and trepidation.
Shirley's link to using ITIL is common sense and 'good practice' - she nailed it when she relates the concept of Utility and Warranty in the drive to uncover value from services being placing into the cloud. Although this a view from a customer's perspective and can be further extended to review it from the supplier's perspective.
Our serious fears come from the capability of suppliers we select to host our services in the cloud (assuming that we are looking at the public cloud rather than a private cloud). The assets of suppliers, namely their Capabilities and Resources play a large role in uncovering further value that can be gained. Without them, service levels may be affected as will the confidence our customers/users will have in us as specialists?
I mentioned that the use of ITIL as a best practice framework makes good sense, the cloud - in it's infancy - lacks any best practice guidance.
Although, In addition to my other pastimes - as a board member of the Cloud Industry Forum (CIF) http://www.cloudindustryforum.org - we are working to address this with the publication of the CIF Code of Practice which encourages 'cloud providers' to sign up to a Code of Practice to assist specialists such as ourselves in determining whom offers good practice in transparency about their business and operational processes, in addition to their capabilities covering security, service levels, licensing and much more and finally their accountability with the code itself and behaviour with customers.
By bring together best practices and mixing them together with appropriate knowledge we can all step into 'the cloud', not only with ITIL but other toolkits of good practices.
Jawaid Bhatti.
-
- +2
-
-
Write comment
Show/hide comment form
Virtual Conference - ITIL
It's a pretty nice approach to ITIL V3.
I really like Malcom Fry
Cheers from Mexico.
Carlos Castaneda